Privacy Policy

Last updated: April 26, 2026

Welcome to Chalo Club ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ridesharing application and website, collectively the "Service". Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information. When you sign up, we collect your name, email address, phone number, profile photo, gender, and date of birth.

Identity Verification. To keep our community safe, we may collect government-issued identification details, including data extracted from your Aadhaar QR code, such as name, date of birth, gender, address, and a masked reference number, and driving licence details, such as licence number, name, expiry date, and issuing authority. Verification data is processed using cryptographic signatures and stored securely.

Trip & Location Data. When you create or search for trips, we collect origin and destination locations as geographic coordinates, travel dates and times, vehicle details, seat availability, cargo preferences, and gender preferences. We use this to match riders with drivers.

Communications. We collect messages exchanged between users, including group trip messages and private messages, as well as trip requests and ratings or reviews you submit or receive.

Device & Usage Information. We collect device identifiers, push notification tokens through Firebase Cloud Messaging, app version, operating system, IP address, and interaction logs to help us operate and improve the Service.

Search History. We collect records of trip searches you perform, which are used for analytics and to improve search relevance.

2. How We Use Your Information

We use your information to:

• Create and manage your account and verify your identity
• Match riders with drivers and facilitate trip bookings
• Enable in-app messaging between trip participants
• Send push notifications about trip requests, approvals, messages, and reminders
• Compute and display ratings and reputation scores
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage trends and improve the Service

3. Sharing of Information

We share information only as described below:

• With other users: Your name, photo, ratings, vehicle details, and trip details are visible to other users you interact with on a trip.
• Service providers: We use trusted third parties, such as Supabase for authentication and database hosting, Firebase for push notifications, Ola Maps for location services, and Sentry for crash reporting. These providers process data on our behalf under confidentiality obligations.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights, safety, and property of users or the public.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred subject to this policy.

We do not sell your personal information.

4. Location Data

The Service relies on location data to match trips. Coordinates you enter for pickup and drop-off points are stored as geographic data and used to compute distances and find nearby trips. You may manage location permissions through your device settings, but disabling location may limit core functionality.

5. Data Retention

We retain your account and trip data for as long as your account is active. Trip records are soft-deleted on user request and may be retained in archived form for safety, dispute resolution, and legal compliance. Verification data is retained only as long as needed for identity assurance and regulatory obligations.

6. Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit through HTTPS, secure password hashing, JWT-based authentication, and access controls. However, no system is perfectly secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Receive a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at contact@funstuff.studio.

8. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it promptly.

9. International Users

Your information may be processed and stored in servers located in India or other countries where our service providers operate. By using the Service, you consent to such transfers.

10. Cookies and Similar Technologies

The web version of our Service uses cookies and similar technologies to maintain authenticated sessions and remember preferences. You can control cookies through your browser settings.

11. Third-Party Links

The Service may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: contact@funstuff.studio